Helping users feel more confident in what they're doing when using the kit to save someone's life.
The fentanyl crisis in British Columbia is so apparent, many people in British Columbia are carrying a Naloxone kit or displaying that they carry a Naloxone kit, just incase anyone nearby ever needs it.
How might we make the user experience of the kit easier for those who are under a lot of adrenaline and need to think fast and act fast?
When users obtain a kit, they must go through training on how to use it.
However, during a time sensitive situation, you can imagine how someone who isn't first aid certified, but still wants to help — may over think how to use it, may have forgotten what to do, or may have many fears during the whole process of assisting in an opioid overdose.
After interviewing paramedics, nurses, and counsellors, we came to a conclusion that for someone who doesn't have much confidence, they should focus on chest compressions and or CPR before injection. If I had more time, I would've done more research into this.
We determined two user groups for the kit. People who are eligible to obtain a kit must be CPR certified users, and users who are likely to witness and respond to an overdose.
Along with an instruction manual, we came up with the idea of changing the needle and vial into an Epi-Pen so that it could be administered without too much thought. This idea was incorporated into the manual.
I decided to move away from the SAVE ME acronym and re-design the step by step instructions to be a one-sided accordion manual with step by step instructions. This would be helpful in reassuring those who are using the kit and staying with the person until paramedics arrive.
After user testing, I determined that it would be best to include everything as a one-sided instruction manual so that users wouldn't waste time trying to check which side to start reading from first.
Product design should include looking at all aspects of an experience — including before, during, and after.
It was important to think the situation people can be in when they need to use the kit.
I thought about what happens after the paramedics arrive, which is why I included mental health resources in BC for anyone who have been affected by the situation.